Terms & Conditions & Privacy Policy
Terms of Service & Customer Guidelines
Welcome to Rainbow Furnishings. By placing an order on our website or through our team, you confirm that you have read, understood, and agreed to the following terms and conditions.
1. Payment Policy
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Advance Payment: For all customized orders, a minimum 50% advance payment is mandatory to initiate the manufacturing process. This advance amount is strictly Non-Refundable.
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Full Payment for Dispatch: The remaining balance must be cleared before dispatch. Goods will only be shipped/delivered once 100% payment has been received by us.
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Partial COD: Partial Cash on Delivery (COD) is available only for specific locations in India, subject to approval.
2. Cancellation & Refund Policy
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No Cancellation: Once the advance is paid and the order is processed, it cannot be cancelled.
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No Refund / No Exchange: Since our products (Curtains/Blinds) are custom-manufactured to your specific measurements, we strictly offer No Refunds and No Exchanges.
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Forfeiture: Any attempt to cancel a custom order after processing will result in the forfeiture of the advance payment.
3. Order Accuracy & Measurements
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Customer Verification: It is the customer's responsibility to verify all details (Size, Quantity, Color, Fabric Code) selected at the time of checkout/order booking.
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Alterations: If you request changes to the size or design after manufacturing has begun, additional Alteration Fees will apply.
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Scope of Work: Any item, accessory, or service not clearly listed in the order summary/invoice will be charged separately.
4. Delivery & Shipping
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Timeline: The delivery date provided is an estimated timeframe. While we strive to deliver on time, Rainbow Furnishings is not responsible for reasonable delays (e.g., up to 7 days due to production or courier logistics).
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Shipping: We ship globally. Any customs duties or local taxes for international shipments are to be borne by the customer.
5. Color Disclaimer
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Screen vs. Reality: Please note that fabric colors may look slightly different on mobile/laptop screens compared to real life due to lighting and screen resolution. Minor color variations are not eligible for return.
(Jurisdiction: All disputes are subject to Panipat, Haryana jurisdiction only.)
Privacy Policy
Introduction: At Rainbow Furnishings, we value your trust and are committed to protecting your privacy. This policy outlines how we collect and use your information.
1. Information We Collect
To process your order efficiently, we collect the following details:
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Name, Delivery Address, Phone Number, and Email ID.
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Measurement details for custom orders.
2. How We Use Your Information
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Order Fulfillment: To manufacture and deliver your products to the correct address.
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Communication: To send you order updates, tracking details, and invoices via WhatsApp or Email.
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Support: To assist you with installation guidance or queries.
3. Data Security
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We do not sell, trade, or share your personal information with any third parties for marketing purposes.
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Your data is shared only with our trusted Delivery Partners to ensure your parcel reaches you safely.
